Assistant Manager

New Bond Street
We are delighted to be accepting applications for a full-time Assistant Manager for our London store.

We are delighted to be accepting applications for a full-time Assistant Manager for our London store.

About the Role

You will

  • Support our Store Manager in the overall running of the store to exceed customer expectations, meet targets and motivate the team 
  • Demonstrate knowledge of the company processes involved in both woven and knitted cashmere product and ensure the store team are fully confident styling and advising customers on fit and styles
  • Maintain a luxury environment on the shop floor, driving and implementing visual merchandising standards and support Store Manager with all store operations
  • Drive store performance and productivity and optimise product sales
  • Lead by example and be present on the shop floor to deliver an exceptional customer experience
  • Coach and inspire store team and provide performance feedback to retain and develop talent
  • Support the team to cultivate customer relationships and drive repeat business
  • Have excellent product knowledge and be confident training the store team to a high standard

To enable you to deliver outstanding service, full training in product knowledge, the production process and the company heritage will be provided.

This is a permanent, full time opportunity working 5 days from 7.

About You

You will –

  • Show exemplary customer service skills and an understanding of a luxury retail environment
  • Demonstrate a keen interest in craftmanship and authentic Scottish textile manufacturing
  • Show genuine passion for our brand and confidently share our rich history & heritage with customers
  • Be commercially aware, keeping up to date with fashion trends
  • Have excellent communication and interpersonal skills with all levels of colleagues and customers                 

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Closing date – Friday 11th November 2022


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