Customer Liaison Administrator

Customer Service
An opportunity to provide excellent customer service to our couture customers.

The successful applicant will join a busy customer services administration team and will be responsible for creating shipping documentation for key accounts as well as sharing packing notes and invoices to customer’s online portals.  They will also have their own portfolio of customers in the UK and other European markets.  You will communicate with customers and sales agents on a daily basis and will administer the intake of orders and establish delivery dates based on stock availability and production lead times. Further liaison will be required with our production and warehouse staff to ensure that deadlines are adhered to and the presentation of the finished product is as specification. 


A good telephone manner, attention to detail, accuracy and working to deadlines are essential requirements, together with efficient keyboard skills.  Experience with the Jomar computer system would be advantageous.


This is a full time, permanent post. The hours of work for this position are:

Monday to Thursday 0800 to 1700

Friday 0800 to 1300


About us:

Johnstons of Elgin is an innovative, luxury clothing brand with over 220 years of experience in working with the world’s finest fibres. Across three centuries, our family–owned company has carefully sourced cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our own vertical Scottish mills. Employing over 850 staff, our valued employees and communities are at the heart of everything we do, producing unique, high–quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

The firm supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Closing date - Tuesday 25th January 2022

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