Ecommerce Customer Service Assistant

e-Commerce
Temporary
Elgin
Overview

Placing orders and the recalling of stock from depots using our order management system and dealing with customer enquiries via telephone or e-mail, providing exceptional customer service when communicating with our customers. 

Job Overview: Placing orders and the recalling of stock from depots using our order management system and dealing with customer enquiries via telephone or e-mail, providing exceptional customer service when communicating with our customers.

Role Description:

This is a temporary, full-time opportunity to work within our E-commerce Department at its busiest time during the Christmas period. You will be part of the team responsible for placing orders and the recalling of stock from depots using our order management system and dealing with customer enquiries via telephone or e-mail, providing exceptional customer service when communicating with our customers. Full training will be provided.

Location: Elgin

Contract Type: Temporary

Hours: Full time

About you:

  • Excellent organisational skills and ability to prioritise
  • Exceptional communication skills
  • Good computer literacy
  • Work well as part of a team, and on your own initiative
  • High attention to detail

About us:

Johnstons of Elgin is the only mill in the UK to take raw fibre and transform it each step of the way into an impressive range of exceptional cashmere, wool and natural fibre products. As well as our own collections we are the manufacturer for some of the world’s best-known designers.

As a workforce of over 1000, we take pride in making the most beautiful products at our mills in Elgin and Hawick. We support each other as a family and work as a closely connected team to the benefit of our communities in Scotland, London and internationally. With over 25% of our workforce in Leadership Development Programmes and over 10% in our Modern Apprenticeship programme we are committed to the long term in developing our people with skills while embracing technology and new processes simultaneously.

The firm supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please enter your email to start your application
Welcome . Please enter your password to login and apply

Forgot your password?