Sales Support Administrator


This is an exciting opportunity to join our busy London Hub and gain experience working with a luxury brand, providing administrative support to our sales team in London. 

This is an exciting opportunity to join our busy London Hub and gain experience working with a luxury brand, providing administrative support to our sales team in London.

About the Role

Working from our office in New Bond Street you will be:

  • supporting the Sales Managers & Sales Director with administrative activities
  • assisting customers with ad-hoc queries and escalate when necessary
  • assisting customer service with PO enquiries, discrepancies, and deliveries
  • collating sales and shipping reports
  • identifying opportunities to increase business, move merchandise and support the performance of the team
  • supporting the team during sales campaigns with appointment booking and virtual appointment set-up
  • entering and checking clients’ orders during sales campaign and sending client order confirmations once finalised
  • following up with customers and ensuring all relevant order information is collated
  • creating training packs, linesheets, selling tools and presentations for department
  • spending time out of the office in key brand stockist locations in London, ensuring brand alignment across stores
  • coordinating with teams internally to ensure and manage the delivery schedule of incoming products
  • keeping an active track of all in & outbound samples
  • assisting in the setup and VM of showrooms when required

About you

As a team player you will thrive in a fast paced and everchanging environment and have a real appreciation for luxury brands and the care and attention to detail that goes into every aspect of delivering to our customers.

You will:

  • have excellent verbal and written communication skills and be able to communicate effectively across organisation
  • have strong computer skills (Excel, Power Point and Outlook proficiency)
  • have previous experience of retail systems e.g. Joor (desirable)
  • ability to work with stringent deadlines
  • strong organisation, analytical and time management skills
  • be proactive and show initiative in all tasks, anticipating next steps
  • be punctual and efficient
  • be flexible regarding working hours
  • be fluent in English

About Us

Johnstons of Elgin is an innovative, luxury clothing brand with over 220 years of experience in working with the world’s finest fibres. Across three centuries, our family–owned company has carefully sourced cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality expertise in our own vertical Scottish mills. Employing over 850 staff our valued employees and communities are at the heart of everything we do, producing unique, high–quality designs which are made to last. Our brand is focused on sustainability, working with natural, renewable and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

The company supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Closing date: Monday 6 December 2021

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